Diagnostics
Diagnostic fees cover the technician visit, inspection, and repair recommendation. Fees may be credited toward approved work only when stated in the estimate.
- Model and symptom capture
- Technician findings
- Repair option review
Company Policies
Clear rules for cleaner service.
These policy categories define appointment readiness, diagnostics, payment expectations, cancellations, warranty support, parts, and service-plan boundaries.
Policy Index
Built from service operations, not fine print.
This structure follows common appliance-service policy categories: diagnostics, appointments, payments, warranty, returns or refunds, and service-plan terms.
Appointments
Customers must ensure safe access, available utilities, adult presence when required, and clear work areas before arrival.
- Rescheduling may incur fees
- Unsafe access may stop work
- Pets should be secured
Payments
Diagnostic fees, approved repairs, parts deposits, plan payments, and financing approvals should be completed according to the selected service path.
- Approved estimates required
- Special-order parts may be non-refundable
- Refund timing depends on payment method
Warranty Support
Warranty support helps document findings. Coverage decisions remain subject to the applicable manufacturer, provider, or plan terms.
- Claim-ready notes
- Coverage separation
- Repair options if denied
Service Plans
Plan benefits, exclusions, limits, cancellations, renewal terms, deductibles, and eligible equipment must be defined before sale.
- Pre-existing conditions may be excluded
- Benefit limits may apply
- Cancellation terms should be published
Limitations
BIG-ABE is not responsible for pre-existing site issues, hidden structural conditions, improper installation by others, misuse, neglect, or unrelated system failures.
- Electrical and plumbing readiness
- Ventilation and clearance
- Customer-provided equipment conditions