Preventive Care
Entry access for scheduled visibility and practical repair planning.
- Annual appliance checkup
- Performance maintenance path
- Service record history
Maintenance & Protection
Predictable service. Clearer ownership.
Maintenance, membership, and protection paths for customers who want scheduled visibility, priority access, repair savings, and a cleaner service record.
Priority Access
Maintenance
Repair Savings
Program Architecture
Built for repeat service relationships.
Maintenance and protection programs should be finalized with legal and insurance review before launch, including exclusions, deductibles, limits, cancellation terms, and eligible equipment.
Membership Path
Stronger support for customers who want priority access and repeat-service benefits.
- Priority scheduling window
- Member repair discount
- Workmanship support
Protection Programs
Priority-oriented care for higher service volume, repair benefits, and clearer ownership expectations.
- Repair benefit framework
- Warranty-support coordination
- Appliance and HVAC readiness
Build a service plan.
Start with a plan conversation or book a diagnostic visit to understand current equipment condition.
Service Agreements
Service and Protection Plans
Priority care, maintenance, warranty support, and financing paths for repeat service.
Typical warranty friction
- Third-party contractor assignment can vary by availability.
- Claim approvals may delay the repair process.
- Preventive maintenance is often not the focus.
- Coverage caps and exclusions may limit benefit.
BIG-ABE plan approach
- Priority access to your local service team.
- Published plan pricing and clear service benefits.
- Preventive checkups help catch problems early.
- Member savings support long-term customer relationships.
Reliability-centered Maintenance
Maintenance should follow the equipment that matters most. BIG-ABE organizes checkups around system criticality, seasonal load, age, usage patterns, and failure risk.
- Critical appliance, HVAC, and refrigeration assets are identified first.
- Inspection notes document condition, risk, and recommended next steps.
- Seasonal service helps reduce avoidable failures during peak demand.
- Maintenance history supports better repair and replacement decisions.
Warranty Support
Warranty work needs clean documentation. We help customers move from problem report to claim-ready service notes without losing diagnostic clarity.
- Model, serial, symptom, and diagnostic details are captured clearly.
- Technicians separate coverage questions from required repair decisions.
- Customers receive practical next steps when a claim is approved, delayed, or denied.
- Service records help support manufacturer or extended-warranty communication.
Financing
For larger repairs, replacements, or plan enrollments, financing can keep essential systems moving while giving customers a clearer payment path.
- Financing options can be connected to approved repair or replacement estimates.
- Customers review payment choices before authorizing work.
- Diagnostic fees and service payments can remain separate from financed work.
- Flexible payment paths support urgent comfort, cooling, and appliance needs.
Essential Care
$19.95 / mo
Entry-level service access for customers who want annual visibility and member repair pricing.
- Annual 5-appliance visual checkup
- 72-hour priority scheduling
- 5% member discount on approved repairs
- 12-month workmanship support on completed repairs
- Email and phone troubleshooting support
Professional Care
$69.95 / mo
Proactive support for homes that need faster scheduling, annual checks, and diagnostic coverage.
- Annual appliance performance checkup
- Dryer vent cleaning inspection
- 1 diagnostic visit credit per year
- 48-hour priority scheduling
- 5% member discount on approved repairs
- 18-month workmanship support on completed repairs
Most Popular
Premium Care
$99.95 / mo
Priority care for busy households that want maintenance, repair benefits, and clearer cost control.
- $1,000 annual repair benefit limit
- $150 flat repair deductible when benefit applies
- Annual performance maintenance for up to 5 appliances
- Dryer vent cleaning included once per year
- Priority scheduling access
- 12-month parts and labor support on covered repairs
Best Protection
Premier Home Care
$199.95 / mo
Whole-home appliance and HVAC support for customers who want the strongest response path.
- $2,500 annual repair benefit limit
- $150 flat repair deductible when benefit applies
- Whole-home preventive maintenance for up to 10 appliances
- Annual HVAC performance inspection
- Dryer vent cleaning included once per year
- 24-hour VIP priority scheduling
- 12-month parts and labor support on covered repairs