Customer data handled with purpose.

BIG-ABE collects service information to schedule appointments, communicate clearly, process payments, document work, and improve operations.

Privacy Framework

A practical policy for a service business.

This page is a deployment-ready draft and should be reviewed by counsel before public launch.

Information Collected

We may collect contact details, service address, equipment information, appointment preferences, payment status, and communication history.

Forms and booking tools
Phone and email requests
Service records

How It Is Used

Information is used to schedule service, route technicians, prepare diagnostics, provide estimates, collect payment, and support customers.

Dispatch and reminders
Repair documentation
Quality improvement

Sharing

Information may be shared with service providers that support scheduling, payments, financing, messaging, analytics, or warranty documentation.

No sale of customer lists
Limited operational sharing
Legal compliance when required

Cookies and Analytics

The website may use analytics or advertising tools to understand traffic, improve pages, and measure campaign performance.

Browser data
Device and usage signals
Preference controls where available

Retention and Security

Records are retained as needed for service history, business operations, legal compliance, and customer support.

Reasonable safeguards
Limited access
Operational retention

Customer Choices

Customers may request updates to contact information, opt out of marketing where available, or ask privacy questions through the published contact channels.

Email preferences
Record correction
Privacy contact requests